Refund policy

CANCELLATION

1. The India Company offers cancellation of physical products before they have been dispatched.

SHIPPING

1.The India Company offers shipping of our physical products within India.

2. We always do our best to ensure timely delivery of your order, however, we do not ship physical products on the weekend and national holidays.

3. Purchased physical items will ship from Delhi within 3–4 business days, unless otherwise noted. Our primary method of shipping is via IndiaPost. After leaving our premises IndiaPost will typically deliver your physical product order within 2–7 business days. You will receive an email notification containing tracking information once your order has shipped.

RETURNS OF PHYSICAL PRODUCTS (IF ANY)

We want you to be satisfied with your purchase. Please read our return policy below:

1. Eligibility for Returns

Unopened items can be returned within 7 days of delivery.
Items must be unused, in original packaging, and in the same condition as received. If the pack has been opened, given the sensitive nature of our product we cannot accept returns on used packs.
Proof of purchase (order ID or receipt) is required.

2. Non-Returnable Items

Customized or personalized products
Items on sale or marked “non-returnable”
Opened or used items (for hygiene or safety reasons)

3. Return Process

To initiate a return, please contact us at theindiacompany(dot) in (at) gmail (dot) com with your order details. We will guide you through the return process.

4. Refunds

Once we receive and inspect the returned item, we’ll notify you about the status of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.

5. Shipping Costs